Refund Policy

Refund Policy

 

OVERVIEW

At Scruvo Clean, we stand behind our products and want you to feel confident when ordering from us. This Refund Policy explains the terms for refunds, returns, and replacements.

By placing an order on ScruvoClean.com, you agree to the terms below.

For any refund or return requests, please contact us at:
srubberfast@gmail.com

30-DAY MONEY-BACK GUARANTEE

We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery, subject to the return eligibility requirements outlined below.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive an item that is defective, damaged, or not functioning as intended upon arrival, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos or video showing the issue

  • The shipping label on the package (if available)

After review, we will provide one of the following at our discretion:

  • A replacement at no additional cost, or

  • A full refund to your original payment method

ITEMS LOST IN TRANSIT

Most orders arrive within the estimated delivery time shown at checkout. However, delays may occur due to factors outside our control (including carrier delays, customs processing, or peak shipping periods).

If your order has not arrived and the shipping time exceeds the estimated timeframe by 10 business days, you may contact us and we will provide one of the following:

  • A replacement shipment, or

  • A full refund

RETURNS

We accept returns for eligible items.

To be eligible for a return:

  • You must contact us within 30 days of receiving your order

  • Items must be unused, in the original packaging, and in the same condition as received

  • You must provide your order number and reason for return

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Once your return is approved, we will provide return instructions.

REFUNDS (IF APPLICABLE)

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

  • Your refund will be issued to the original payment method

  • Refund processing typically takes 3–10 business days, depending on your bank or payment provider

Shipping charges (if applicable) are non-refundable.

LOST OR STOLEN PACKAGES

ScruvoClean.com is not responsible for lost or stolen packages that are confirmed as delivered by the carrier to the shipping address provided at checkout.

If your tracking shows “Delivered” but you did not receive your package, please:

  • Check around your delivery location and with neighbors

  • Contact your local carrier with your tracking number

Upon request, Scruvo Clean can provide:

  • The delivery confirmation

  • Tracking information

  • Carrier details

    to assist you in filing a claim or investigation.

CONTACT INFORMATION

If you have any questions regarding this Refund Policy, please contact us at:
srubberfast@gmail.com